Refund policy

Returns & refunds

Canvasprig currently sells and ships to customers in the United States and Canada. Each poster and canvas is printed to order.

Change of mind and customer-selected sizes

We do not accept returns or exchanges, or issue refunds, for a change of mind, an artwork or finish preference, or a size selected incorrectly by the customer, except where required by applicable law. Please check the dimensions, product description and size guide before ordering. This restriction does not apply when we supply the wrong item or size.

Damaged, defective or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, email canvasprig@gmail.com with your order number, a description of the problem and clear photos of the item and packaging. Please contact us within 2 calendar days of delivery whenever possible so we can help quickly. This is a prompt-reporting request, not an automatic loss of your rights.

Our production partner’s standard quality-claim window is 30 days after delivery. Please report problems promptly so we can submit the claim within that window. Reports after 2 days will still be reviewed; applicable consumer rights remain unaffected.

For a verified production error or damaged/incorrect item, we will arrange an appropriate replacement at no additional cost or a refund. Please do not return an item unless we give you instructions. Covered quality issues generally do not require a return.

Missing orders and missing items

If your package has not arrived, please contact us within 7 calendar days after the latest estimated delivery date shown for your order. If no delivery date was provided, contact us when the expected delivery period has passed. This is a prompt-reporting request, not an automatic rejection deadline. Our production partner’s standard lost-in-transit claim window is 30 days after the estimated delivery date.

If an item is missing from a delivered package, please contact us within 2 calendar days whenever possible. Orders may arrive in separate packages; we will check the shipment details before investigating a missing item.

We will investigate with our production partner and carrier. A package verified as lost in transit is eligible for an appropriate replacement or refund. A late package is not automatically lost.

Packages marked delivered

If tracking says delivered but you cannot find the package, check with household members, neighbours and the carrier, then contact us. Our production partner does not automatically cover packages marked delivered. We will review the circumstances and assist with the investigation; a free replacement or refund is not automatic. Any remedy required by applicable law remains available.

Incorrect addresses and unclaimed packages

Please check your shipping address before ordering. If a package is returned because the customer supplied an incorrect or incomplete address or failed to claim it, additional shipping charges may apply to resend it. We will confirm any charge before reshipping. These charges do not apply to an address error made by Canvasprig or our production partner.

Cancellations

Contact us immediately if you need to change or cancel an order. We can only confirm a cancellation or change if production has not progressed too far; sending a request does not guarantee cancellation. Applicable cancellation rights remain unaffected.

How refunds are handled

Approved refunds are issued to the original payment method. We will confirm the refund with you; your bank or payment provider may need additional processing time. For a full-order refund due to a verified fulfillment fault or lost shipment, the associated original shipping charge is also refunded.

Your consumer rights

This policy does not exclude or limit any rights or remedies you have under applicable consumer law, including applicable Canadian provincial or territorial protections. Mandatory warranties, cancellation rights and other remedies take priority over any inconsistent wording. Canvasprig is your point of contact for order issues; our production partner’s claim rules do not replace our obligations to you.

Contact: canvasprig@gmail.com or our contact page.