What can I order?
Our artworks are available as matte posters and stretched canvas prints across our collections: Botanical & Floral, Landscapes & Coastal, and Abstract.
Are posters framed?
No. Posters are sold unframed. Frames and hanging hardware are not included, so you can choose a frame that suits your space.
How does the canvas arrive?
Canvas prints are stretched over solid wood bars, with a 1.25-inch (3.18 cm) depth and mounting brackets included. A separate decorative frame is not required.
Which sizes are available?
12 × 16, 18 × 24 and 24 × 32 inches, all in a 3:4 portrait format. See our size guide for centimetre equivalents and planning tips.
Where do you ship?
We currently ship to customers in the United States and Canada. We offer free standard shipping on all US and Canadian orders, with no minimum spend.
When will my order arrive?
Allow approximately 2–5 business days for production. US standard shipping typically takes a further 3–4 business days (about 5–9 business days total). For Canada, allow a further 3–10 business days for standard shipping (about 5–15 business days total). Cross-border shipments can take 5–20 business days after production, and remote destinations or customs delays may take longer. These are estimates, not guaranteed arrival dates; the estimate provided for your individual order takes priority.
Will I receive tracking?
When your order ships, tracking details will be provided when available. Contact us if you need help with your delivery.
Will colours match my screen?
Screens and lighting can affect how colours appear. Printed colours may look slightly different from the online image.
What if my order arrives damaged or incorrect?
Please contact us promptly with your order number and clear photos of the item and packaging so we can investigate and help resolve the issue.
Can I cancel or return an order?
We do not accept change-of-mind returns or exchanges, including customer-selected wrong sizes. Damaged, defective, incorrect or missing orders are investigated and eligible issues resolved. Please report quality issues within 2 days of delivery and missing packages within 7 days after the estimated delivery date whenever possible. These are prompt-reporting requests, not automatic rejection deadlines. Contact us immediately for cancellation requests; changes may not be possible once production begins. See our full returns & refunds policy. Your applicable consumer rights remain unaffected.
How can I contact you?
Use our contact page or email canvasprig@gmail.com.
Can I change my shipping address?
Email canvasprig@gmail.com immediately with your order number and the corrected address. We can only change an address while the order is still editable; please wait for our confirmation. Changes are not guaranteed once fulfillment begins, and an address usually cannot be changed after shipment. If a package is returned because of an incorrect address, additional reshipping charges may apply. See our returns policy.
Which currency will I pay in?
All prices and checkout totals are in US dollars (USD), including orders delivered to Canada. Your bank or payment provider may apply currency conversion or other fees. Applicable taxes, if any, are shown at checkout. See our shipping policy for information about cross-border deliveries.